How to Process & Ship Orders

Once a customer places an order, the clock starts. Shipping quickly builds trust and earns great reviews. Here's the complete workflow from receiving an order to handing it to the courier.

When a New Order Arrives

You'll receive:

• A WhatsApp notification on your registered number.
• An email notification with the full order details.
• The order appears in Dashboard → Orders with status "Pending".

Reviewing the Order

1. 1Open Dashboard → Orders and click the order.
2. 2Verify the product, quantity, buyer name, and delivery address.
3. 3For COD orders — confirm the order only after verifying the address is serviceable.
4. 4For prepaid orders — payment has already been captured. You can ship immediately.

Packing the Product

• Pack the product securely — use bubble wrap for fragile items.
• Include a handwritten thank-you note or brand card if possible. It makes a lasting impression.
• Note the packed weight and dimensions (length, width, height in cm). You'll need these when selecting a courier.
• Do not seal the box if it's a COD order — courier agents sometimes need to verify contents.

Shipping the Order via Shiprocket

1. 1Open the order in your dashboard.
2. 2Click "Ship Order".
3. 3Enter the packed weight and box dimensions.
4. 4Click "Get Rates" to fetch live courier prices for your buyer's pincode.
5. 5Compare courier options — look at price, estimated delivery days, and reliability rating.
6. 6Select your preferred courier and click "Confirm Shipment".
7. 7Your AWB (Air Waybill / tracking number) is generated and the shipping label is ready.
8. 8Download and print the label. Attach it securely to the package.
9. 9Hand the package to the courier agent during pickup (usually within 24 hours of booking).

After Shipping

Once you confirm shipment:

• The order status updates to "Shipped" automatically.
• Your buyer receives an email and WhatsApp with the tracking number.
• They can track the shipment live at destin.bio/track/[order-id].
• The order status will update to "Delivered" once the courier confirms delivery.

Order Status Reference