Seller Guides
Everything you need to set up and grow your shop
Getting Started: Set Up Your Shop in 5 Minutes
A complete walkthrough from signing up to sharing your shop link with customers.
Why Was My Payout Adjusted? (Shipping Shortfall)
What it means when an order shows "applied to shortfall" and ₹0 reaches your bank — and how to avoid it.
Adding & Managing Your Products
Learn how to create compelling product listings, manage stock, and keep your catalogue organised.
How to Process & Ship Orders
Step-by-step guide to confirming orders, selecting a courier, and generating shipping labels via Shiprocket.
Understanding Cash on Delivery (COD) Orders
Learn how COD orders work, when you get paid, and the COD remittance timeline.
How to Handle Return Requests
A complete guide to the return workflow — from buyer requests to refund processing and fraud protection.
Creating Discount Coupons to Boost Sales
Learn how to create, manage, and promote coupon codes to drive more orders.
Reading Your Analytics Dashboard
Understand your shop metrics — views, conversion funnel, revenue by source, repeat buyers, best time to post — and use them to grow.
How Seller Payouts Work
A clear breakdown of platform fees, Razorpay deductions, shipping costs, and when you receive your money.
Refer & Earn: Get 1 Free Month for Every Seller You Refer
Learn how the referral program works, how to share your referral link, and how to claim your reward.
Managing Your Subscription & Billing
Everything about subscription plans, billing cycles, grace periods, and what happens when your subscription expires.
Understanding Your GST Reports
How to download, read, and use the four GST report tabs for filing your returns accurately.
Using the Earnings Calculator
Understand platform fees, GST, TCS, and your actual take-home earnings before you set your price.
Your Free Trial: What to Expect
Everything about the 30-day free trial — what's included, the countdown, grace period, and how to subscribe before it ends.
Managing Your Shop Settings
How to update your profile, bank details, GST information, and pickup/return addresses.
QRMP: Quarterly GST Filing for Small Sellers
How to use the quarterly filing option in GST Reports.
Managing Buyer Support Tickets
How to view, respond to, and resolve buyer support tickets from your dashboard.
Vacation / Pause Mode: Taking a Break
Pause new orders while you travel or restock — without closing your store or losing existing orders.
Buyer Guides
How to shop, track orders, and get support
How to Place an Order on destin.bio
A step-by-step guide to finding a shop, checking out, and choosing your payment method.
Tracking Your Order
How to find your order, understand its current status, and know what to expect at each stage.
How to Request a Return or Refund
Step-by-step guide to initiating a return and understanding the refund timeline. Prepaid orders are refunded automatically to your original payment method.
Buyer Protection: Your Rights & What's Covered
A complete guide to how destin.bio protects buyers — dispute resolution, refund guarantees, and fraud protection.
Downloading Your Order Invoice
How to download a printable invoice for any order you've placed on destin.bio.
Managing Your Buyer Account
How to update your profile, view order history, and request account deletion.
Saved Addresses: Faster Checkout
Save up to 5 shipping addresses for one-tap checkout.
COD Email Verification
Why we verify your email for Cash on Delivery orders.
Self-Dispatch: Ship Your Return Yourself
What to do when automated courier pickup isn't available for your return.
Platform Fee & GST Breakdown
Understanding the ₹5 platform fee and its GST component.
Support Tickets: How to Raise & Resolve Issues
Learn how to use the in-app ticketing system to resolve order issues directly with sellers.
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Still need help?
Can't find what you're looking for? Raise a dispute on your order page and our team will respond within 48 hours.